Service & Support

 

HUB Parking Technology deploys an integrated service business model across the United States.
Our service approach consists of three core components.

  1. Highly efficient deployment of services when and where needed
  2. Extensive technical expertise for both hardware and software
  3. Personalized interaction with localized support teams

Our operating model ensures operational success for your organization.

Project Management

HUB Parking Technology has proven experience in keeping the simplest to the most complex projects on track through our Project Management process. Our project team is comprised of highly skilled and experienced resources including software and hardware engineering, hardware installation, construction, business analysis, training, and programming disciplines, each with extensive parking system installation experience. Our project team has an average tenure of 9 years installing access control, revenue control, and ground transportation systems in airports, public/private municipalities, hospitals, sporting venues, and colleges.  

HUB Parking Technology US-Based Customer Support Call Center

Customers are served by a centralized dispatch call center that utilizes the latest in GPS-enabled technology. Dispatchers respond personally to your support calls to ensure that inquiries are answered promptly and field technicians are deployed to your location. Service requests are recorded and tracked through an Incident Tracking System (ITS).

Our customer support teams have access to all client service records in the ITS not only to ensure response requirements are met but also to conduct periodic discussions and provide support to our employees on-site regarding issue resolution, performance improvements, and optimum client interaction levels.

Our Customer Service Web-Portal serves as your window into all service requests and resolution status. Accessible 24/7, the system also distributes predefined reports via email or online view.

 

Normal Business Hours Service (M-F 8:30 am - 5:00 pm)

Call: 844-HUB-Park (844-482-7275)

Email: service.usa@hubparking.com ; rma.usa@hubparking.com ; aftersales.usa@hubparking.com

 

After Hours/Emergency Service 24/7, 365 Days/Year)

Call: 844-HUB-Park (844-482-7275)

Email NOT monitored outside of business hours

Preventative Maintenance

Maximizing the up-time of your parking and revenue control equipment is achieved through our regularly scheduled preventive maintenance plan for your organization. Maintenance calls are handled through a pre-scheduler and dispatched automatically through our ITS.

This approach has been carefully evaluated over years of equipment support and will positively impact the sustained operation of the equipment.

Equipment Repair Shop Spare Parts Inventory

HUB Parking Technology’s commitment to service includes staffing and equipping a repair shop for repairing and overhauling critical reader assemblies. Our service vehicles are also fully equipped with a spare parts inventory. These services are essential to minimizing downtime and providing exemplary customer service in the lane.

Continual Improvement Process

Our project management and service teams have an average tenure of 9 years installing parking systems for airports, municipalities, colleges and universities, hospitals and private business. This experience is shared across the organization through routine analysis of recorded preventive maintenance calls, services gap analysis, incident reporting/response, and resolution timeframes. This process emphasizes employee involvement and teamwork; measuring and systematizing processes; and reducing inefficiencies.